BT have launched a new BT Home Essentials service for financially vulnerable customers. I am pleased to let you know that this service is now up and running and accepting applications from customers who are on benefits. I know you will also be aware that now, more than ever, it is vital that everyone has access to the internet to take advantage of the opportunities it offers to stay connected to family and friends, education and home schooling, accessing information and services, advice & financial savings, leisure and hobbies, job searching, etc.
What is our Home Essentials plan?
Our Home Essentials plan is a reliable and affordable way for those who receive support like Universal Credit or Pension Credit (Guarantee Credit) to be able to stay connected and have a low-cost broadband and phone package.
How much does Home Essentials cost?
Broadband with a phone line
The internet is really important to most people. It’s how we keep in touch with friends and family, it’s how we shop, and it’s how we bank. That’s why we’ve included a couple of broadband options with our Home Essentials package:
- Home Essentials – Unlimited Fibre Essential plan (£15 a month) – Fibre broadband with average speeds of 36Mbps & 700 minutes a month talk time to all UK landlines and mobiles.
- Home Essentials – Unlimited Fibre plan (£20 a month) – Fibre broadband with average speeds of 67Mbps & Unlimited minutes a month talk time to all UK landlines and mobiles.
Phone line only
For homes that aren’t looking to go online, but that want to stay in touch with the world, we have:
- Home Essentials – Call-only plan (£10 a month) – Unlimited minutes a month talk time to all UK landlines and mobiles.
How do customers get Home Essentials?
Customers can get in touch with us by calling 0800 800 150 or visiting our website bt.com/home-essentials. They’ll need to tell us their surname, date of birth and National Insurance number. We’ll then run an instant check to make sure they’re eligible for Home Essentials.
Please see below a PDF to make it simple for you to share details of this service with charity and community groups in your area and to help raise awareness across your network of people or groups who work to support financially vulnerable individuals or families.