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DOH News Release - COMPLAINTS AND COMPLIMENTS RECEIVED BY HSC TRUSTS IN NORTHERN IRELAND (2022/23)

Department of Health

Complaints and Compliments received by HSC Trusts in Northern Ireland (2022/23)

The Department of Health published statistics on complaint issues and compliments received by the six Health and Social Care (HSC) Trusts during 2022/23. It also includes information on complaints against Family Practitioner Services in Northern Ireland for the year ending 31 March 2023.

This statistical release presents information on complaint issues and compliments received by HSC Trusts. It details the number of HSC Trust complaint issues received, the programme of care (POC), category, subject and specialty of the complaint issue, along with the time taken to provide a substantive response to complaints received. Information on compliments received by HSC Trusts provides details on the subject of the compliment and method by which the compliment was received. Information is also presented on Family Practitioner Services complaints handled by the SPPG Complaints Team.

Full details can be found here

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